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Emotional Intelligence, Communication & Conflict Management

July 19, 2019 8:00 am
July 19, 2019 5:00 pm
Cape Town   View map



Is conflict disrupting production and performance in your organisation?

Who/why attend


If conflict in the workplace is not managed correctly it can escalate and disrupt production and performance.This course is ideal for:
HR Managers and Practitioners, Directors, Managers, Supervisors, Shop stewards, Line Managers and Team Leaders

Course Objective

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This workshop provides practical guidelines for lower and middle management on the causes and types of conflict, conflict-handling styles, as well as how to handle conflict in the workplace.

Course Outline

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  • Root causes of conflict and solutions
  • How to address other people’s needs
  • Manage and resolve conflict situations
  • Conflict and conflict management
  • Changing your behaviour
  • How to handle difficult interactions
  • Using communication techniques
  • Conflict handling styles
  • Stages of conflict
  • Maintain effective work relationships


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  • This workshop is offered as a public, or in-house workshop that can be customised to suit your organisation’s needs.
  • Please contact your nearest GBS office for a comprehensive quotation.
  • Public courses are subject to minimum numbers.
  • Global Business Solutions is a SSETA, ETDP & SABPP Accredited Training Provider.